100% Money Back Guarantee
Total and complete customer satisfaction is our goal. If for any reason you are not pleased
with any product (excluding books, accessories and special order raw materials), simply
return it to us within 30 days of purchase.
If You Wish to Make a Return
You must first request a Return Merchandise Authorization (RMA) number. Before you send your
merchandise back to VRP, request your RMA number by calling (775) 884-1300 ext. 232 or by sending
an email to returns@vrp.com. NOTE: Your request
for an RMA number must be placed in writing within 30 days of receiving your package.
Questions About Your Shipment?
Upon receiving your package from Vitamin Research, carefully check the invoice
found inside with the products you received. Occasionally, the environmentally-sound
packing material inside your box can 'hide' and coverup smaller bottles. If there is
a descrepancy, contact us at (775) 884-1300 within ten days of receiving your package.
Questions About Your Order?
Call (775) 884-1300 or send us an email at customerservice@vrp.com.
Need Info on Shipping/Handling Charges?
Shipping Guidelines
Due to soaring raw material prices, it has become necessary for us to adjust our shipping rates.
In some cases, you may pay less. Most companies build profit margins into shipping rates and
pass this charge on to their customers. We don't. Our promise to you is a commitment to provide
the world's finest pharmaceutical-quality nutritional formulas, while offering the most
competitive pricing possible. You will notice we have already lowered prices on more
than 50 of our most popular products and single ingredients.
US DOMESTIC
POP - USPS Priority Mail
UPG - UPS Ground
UP2 - UPS Ground 2 day
UP3 - UPS Ground 3 day
International
EMI - USPS Express Mail International
API - USPS Air Parcel International
Please remember that some products are restricted in certain countries.
Check our updated product restrictions list for more details. (see below)
Taxes
When ordering, please remember that all customs, duties and taxes are the
sole responsibility of the customer.
Undelivered Packages
We're sorry, but if your products are returned to us undelivered,
VRP cannot refund shipping and handling.
Restricted Products by Country
| Australia: |
- Andro
- DHEA
- Melatonin
- Pregnenolone
- Progesterone
- Ephedra
- Yohimbe
|
| Canada:
|
- Andro
- DHEA
- DMAE
- L-Carnitine
& Acetyl-L-Carnitine
- Vitamin
K
- Minerals
with Vitamin K
- Multi-Vitamins
with Vitamin K
- Melatonin
- not more than 4 bottles
- Pregnenolone
- Progesterone
|
| France:
|
- Andro
- DHEA
- Hormones
of any kind
- Melatonin
- Pregnenolone
- Progesterone
|
| Germany: |
- No
Vitamin Supplements of any kind
|
| Italy: |
- No
Vitamin Supplements of any kind
|
|
Don't Know What to Order?
Send an email to customerservice@vrp.com or call
(775) 884-8210 to speak with our Customer Relations Specialist.
Nutrition Consultation
You may also take advantage of VRP's Private Nutritional Consultation
Service* by calling (800) 877-2447 to schedule a personal consultation. Each
session is billed in 15-minute increments. Take as long as you like. (Many people find
that a 15-minute session with a certified and licensed nutritional consultant is plenty of
time.) Each 15-minute increment costs only $25. Once you schedule your session, our consultant
will call you at the scheduled time.
*This service is not intended to diagnose, treat, cure or prevent any disease.
We hope to educate you on the best ways to utilize Vitamin Research nutritional formulas to enable
you and your family to live a long and healthy life.
Need to Change Your Auto Order Shipment?
Auto Order Program (save 20%)
Please note: our policies have changed as of February 1, 2001.
You receive a 20% discount on every order shipped under the Auto Order program.
You can schedule your orders on 30, 60, or 90-day intervals, with different
cycles for different products if you wish.
Your credit card will only be charged when we ship.
Any changes or additions to your Auto Order shipment must be received in writing no
later than 10 days prior to shipment date.
Any returns of shipments are subject to a 15% restocking fee.
To make changes in your Auto Order Shipment or to place a new Auto Order Shipment please
email us at customerservice@vrp.com.
Questions About Our Web Site?
Email us at webmaster@vrp.com.
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Having problems?
We are constantly updating and improving the website.
To insure that you are seeing the latest pages and
corrections, try clearing your browsers cache. We are providing
instructions for Internet Explorer and Netscape below:
INSTRUCTIONS FOR CLEARING BROWSER CACHE BY BROWSER.
=====================================================
Microsoft Internet Explorer.
1) Launch the browser.
2) From the menu bar (at the top) select Tools, then Internet Options.
3) A Popup will appear, on the General Tab (selected by default) in the section "Temporary Internet files", click the "Delete Files..." button.
Another popup will appear, Click the "OK" button. ( The popup will go away)
4) Now you can Click on the "OK" button on the remaining popup.
All done! You have just cleared your browsers cache.
NetScape Navigator
1) Launch the browser.
2) From the menu bar (at the top) select Edit, then Preferences.
3) A Popup will appear, on the left panel, at the bottom, click on the "+" sign nect to the Advanced selection. This should cause three more entries to be displayed, "Cache", "Proxies" and "SmartUpdate". Click on "Cache".
4) This will bring up on the top right panel, two buttons, "Clear Memory Cache"
and "Clear Disk Cache". Click on each one, when the popup is displayed for each just click the "OK" button.
5) Now you can Click on the "OK" button on the remaining popup.
All done! You have just cleared your browsers cache.
It is also recommended that you close the browser prior to surfing
the web to insure that all changes take affect.
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